Prepaid Zoom Ultra Modem Installation and Activation process with Huawei EC122 & EC167

Definition of Zoom Ultra

Zoom Ultra Modem Configuration

Modem Installation Guideline

Zoom Ultra Prepaid Plans

How to activate Zoom Ultra Prepaid Plan

How to Connect with Internet and browse the website

How to Troubleshoot

Definition of Zoom Ultra

Ultra is the new and upgraded package from Zoom™ high-speed wireless internet service that runs on state-of-the-art EVDO technology, the evolution from CDMA 1X technology. You can experience download speeds of up to 512 kbps, and the Zoom™ Ultra connection enables you to access this high-speed internet by simply connecting to your laptop or desktop computer.

Zoom™ Ultra provides never-before internet speeds on the move, and plug-and-play service through a versatile USB interface. The high speeds facilitate a superior internet browsing experience with video streaming, video surveillance, and rich media content.

Zoom Ultra Modem Configuration

Interface: USB type Convenient Plug & Play Support Voice, SMS & Micro SD card support up to 8GB Handy & portable CDMA2000 1x RTT / CDMA2000 1x EVDO Rev.A , 800MHz EVDO Rev. A data service of up to DL 3.1Mbps/UL 1.8MbpsWindows 2000/XP/Vista/7 and Mac

Modem Installation Guideline

RIM

First insert the RIM in modem and Plug in the modem inside the USB port of your computer.

Click Start> My Computer

Right-click on Zoom icon and click on Autoplay

Now you will get a Zoom Setup Wizard. Click Next.

Click I Agree to continue.

Click Next.

Wait till the process has been completed.

Click Finish to close the wizard. Now go to Desktop.

You will get an icon named Zoom in Desktop same as below. Double click on the icon to open the Zoom Ultra modem interface.

Now click on Connect to get internet connection if you have already activated any Zoom Ultra plan. Or check the Zoom Ultra plans and how to activate the plan.

Zoom Ultra Plans

There are different plans have been designed in Zoom Ultra prepaid package.

Ultra Plan	Speed up to	Usage Limit	Monthly Subscription Fee	Extra Usage Fee
Ultra1	150 kbps	800 MB	Tk. 275	Tk. 0.001/KB
Ultra2	300 kbps	1.5 GB	Tk. 800	Tk. 0.002/KB
Ultra3	512 kbps	1.5 GB	Tk. 1800	Tk. 0.003/KB
Ultra4	150 kbps	200 MB	Tk. 40 (Daily)	Tk. 0.001/KB
Ultra5	150 kbps	Unlimited (1am to 8am)	Tk. 275	Tk. 0.50/Min (8.01am to 12.59am)
Ultra6	150 kbps	1.5 GB	Tk. 400	Tk. 0.001/KB
Ultra7	300 kbps	800 MB	Tk. 500	Tk. 0.002/KB

15% VAT will be included with monthly subscription fee. Choose any one ultra plan from Ultra1 to Ultra7 and activate it by sending sms from your Ultra modem.

How to activate Zoom Ultra Prepaid Plan

Go to Desktop and click on Zoom icon.

First recharge the monthly subscription fee with %15 VAT by Citycell Prepaid Scratch Card of different amounts. To recharge the card, click Call.

Dial

Now type *887*[hidden no of Prepaid Scratch Card] and click Dial button and listen the speaker (IVR) and follow the instruction(s).

Example, if you want to activate Ultra1 then recharge near 320Tk by two Prepaid Scratch Cards amount of 300Tk and 20Tk.

Dial

To check the prepaid account balance type *811 and click Dial button, then you can listen the balance by your computer speaker.

After successful recharge, click Text to send sms from your modem.

new sms

Click  New to write a sms.

Type the sms sending number as 9666 and Ultra plan name that one you want to activate. Click Send button.

Within a few second, you will get the confirmation sms of Zoom Ultra activation. Click View. The confirmation sms contains that Dear Customer, thank you for your request for Zoom Ultra plan activation and you will get a confirmation within 24 hours.

To check the internet usage validity date and the amount of data you have been used from you monthly plan, send a sms to 811 by writing usage

How to Connect with Internet and browse the website

Open the application and click Connection button to open main interface. Now click Connect button to get internet connection.

After getting connection you will get little information such as upload and download status. Example,

Click the Internet Explorer from Desktop or from Start menu.

Now type the website link in Address bar which site you want to browse.

How to Change Network Mode

There are two different network modes of CDMA, EVDO and 1X supported by this modem. You can select these modes manually or select the change automatically.

Option	Description
1X	1X Manually Selected
EVDO	EVDO Manually Selected
Hybrid	Automatically 1X or EVDO network will be selected

Click Tools> Options…

Click Network and choose a correct network type and click Ok.

How to Troubleshoot

Problem: After installation of the driver, modem interface is running but does not get the network bar and shown an error as “The device has been disconnected or is unavailable”,

Solution: This problem is occurred when the Autorun of Microsoft Windows is disabled by operating system or antivirus. Therefore, the drivers can not configure the device as modem and its ports automatically. To solve this, you go to My Computer, right click on Zoom after plug-in the modem in USB and click on Open.

Now click on AutoRun.exe and wait.

Now, you will see a message in taskbar, that new hardware is found and it is configuring.

The modem interface will run automatically and the Network bar will display and you can connect with internet.

Note: If you face such problem, then same processes need to follow after plug in the modem with each USB.

Note: If you get an error message to execute this process then disable the Antivirus settings for temporary.